Refund and Return Policy
Effective Date: August 1, 2023
At Juniper Berry Wholesaler, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward Refund and Return Policy to ensure your shopping experience with us is smooth and worry-free.
1. Refund Policy
We understand that sometimes things don’t go as planned, and you may wish to return a product. Our refund policy is simple:
- Refund Eligibility: You are eligible for a refund if you return the product within 7 days from the date of receipt.
- Product Condition: To qualify for a refund, the product must be unused, in its original packaging, and the seal must be intact. We cannot accept returns of products that have been opened or tampered with.
- Refund Process: Once we receive and inspect your returned product, we will process your refund. The refund will be credited back to your original payment method within 5-7 business days.
If you believe your product is damaged or defective upon arrival, please contact us immediately to discuss the issue, and we will work with you to resolve it promptly.
2. Return Policy
We gladly accept returns under the following conditions:
- Return Timeframe: You can initiate a return within 7 days of receiving your order.
- Condition of the Product: The product must be in its original condition, with the seal intact and packaging undamaged. Any items that have been opened or used are not eligible for return.
- Return Shipping: The customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
To initiate a return, please contact us at contact@juniperberrywholesaler.com or call us at +1 437-231-7609. We will provide you with the return shipping instructions.
3. Non-Refundable Items
Certain products are non-refundable or non-returnable, including:
- Products that have been opened or used.
- Products that are not in their original packaging or have damaged packaging.
4. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at contact@juniperberrywholesaler.com or call us at +1 437-231-7609. We may request photos of the damage to assess the issue. Upon verification, we will arrange for a replacement or refund, depending on the situation.
5. How to Request a Refund or Return
To request a refund or return, follow these simple steps:
- Contact Us: Reach out to our customer service team at contact@juniperberrywholesaler.com or call +1 437-231-7609 with your order number and details of the return or refund request.
- Prepare Your Item: Ensure the product is in its original condition, with the seal intact, and ready for return.
- Ship the Product: We will provide you with instructions on how to ship the product back to us. Please note that return shipping costs are the responsibility of the customer.
- Refund Processing: Once the product is received and inspected, we will process your refund within 5-7 business days.
6. Contact Information
If you have any questions regarding our Refund and Return Policy, please don’t hesitate to contact us:
Juniper Berry Wholesaler
Address: 2900 Steeles Ave E, Thornhill, Markham, ON L3T 4X1
Phone: +1 437-231-7609
Email: contact@juniperberrywholesaler.com