Shipping Policy
Effective Date: August 1, 2023
At Juniper Berry Wholesaler, we are committed to ensuring that your orders are processed and delivered in a timely manner. This Shipping Policy outlines the terms and conditions related to shipping products purchased from our website, https://juniperberrywholesaler.com/. By placing an order with us, you agree to the terms outlined below.
1. Order Processing Time
We strive to process and ship all orders within 2 business days of receiving your order. Please note that orders placed on weekends or holidays will be processed on the next business day. Once your order has been shipped, you will receive a confirmation email with tracking details.
2. Shipping Destinations
We are proud to offer worldwide shipping. No matter where you are located, we aim to deliver our premium juniper berries and products to your doorstep. However, please note that certain restrictions may apply to specific countries due to customs regulations.
3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method. We offer various shipping options to accommodate your needs:
- Standard Shipping: Delivery times vary by destination.
- Express Shipping: Available at an additional cost, offering faster delivery times.
All shipping costs will be displayed during checkout for transparency.
4. Delivery Timeframes
Delivery times depend on your location and selected shipping method. Typical delivery estimates are as follows:
- Domestic Shipping (Canada): 3-7 business days
- United States: 5-10 business days
- International Shipping: 7-21 business days, depending on the country
Please note that international orders may be subject to customs inspections and delays, which are outside our control. Any applicable customs duties, taxes, or fees are the responsibility of the customer.
5. Tracking Your Order
Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to monitor your order’s progress. Please allow up to 24 hours for tracking information to update.
6. Customs, Duties, and Taxes
For international orders, customs duties, taxes, or fees may apply. These charges are determined by the customs office in the destination country and are the sole responsibility of the customer. Juniper Berry Wholesaler has no control over these fees and cannot predict their amount. We recommend contacting your local customs office for further information.
7. Shipping Delays
While we make every effort to ensure prompt delivery, certain situations beyond our control, such as severe weather, customs delays, or carrier issues, may cause shipping delays. Juniper Berry Wholesaler is not liable for such delays, but we will do our best to keep you informed and provide support in tracking your order.
8. Address Accuracy
Please ensure that your shipping address is accurate and complete when placing an order. Juniper Berry Wholesaler is not responsible for orders shipped to an incorrect address due to customer error. If you realize that you’ve entered an incorrect shipping address, please contact us immediately at [email protected] or +1 437-231-7609, and we will do our best to accommodate any changes before the order is shipped.
9. Contact Information
If you have any questions or concerns about our Shipping Policy, or need assistance with your order, please contact us:
Juniper Berry Wholesaler
Address: 2900 Steeles Ave E, Thornhill, Markham, ON L3T 4X1
Phone: +1 437-231-7609
Email: [email protected]